LoomSetu
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Privacy Policy

Last updated: 12 November 2026

LoomSetu is a B2B marketplace for the narrow woven industry. This page explains what we collect, why, and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

  • Account details — name, company, mobile, email, city, GST (for sellers).
  • Enquiries and buy requirements — what you need, quantity, and the contact details you enter.
  • Visitor verification — the email or WhatsApp number you verify with an OTP before chatting.
  • Usage — pages and products viewed, so sellers can see who showed interest.

How we use it

  • To pass your enquiry or requirement to suppliers who can supply it.
  • To send OTPs, enquiry receipts and replies by email or WhatsApp.
  • To keep the platform safe (spam and fraud checks).

We do not sell your personal data. Your contact details are shared only with the sellers you contact, or with matching sellers when you post a requirement.

WhatsApp messages

When you tick “Send me quotes from matching suppliers on WhatsApp” you agree that LoomSetu may send, on behalf of up to 5 suppliers whose products match your requirement, a WhatsApp message with the supplier's name, a short offer and a link to contact them. When you tick it on an enquiry form, you agree to receive a receipt and that supplier's reply on WhatsApp.

  • Messages are only about the requirement or enquiry you sent — never general promotions.
  • Matching is done automatically, partly with AI, using the keywords suppliers set and the text of your requirement.
  • Reply STOP at any time and we will not send you any more of these messages. Reply START to turn them back on.
  • If you reply to a message, your reply is passed to that supplier's LoomSetu inbox.

Email from sellers

Some sellers send an automatic welcome or thank-you email from their own email address when you contact them. You can reply to the seller directly.

Your rights

You can ask us to show, correct or delete your data, or withdraw consent, by writing to [email protected]. We keep enquiry records only as long as needed to run the service and meet legal requirements.

Cookies

We use a session cookie to keep you logged in and remember your verified status. No advertising cookies are set by LoomSetu itself.